You can return your order within the first 30 days of purchase providing that the item has not been used*. You will receive a full refund including any standard carriage costs you paid at the time of ordering. We may also accept unused returns outside of the 30 day period providing they are in their original packaging and fit for resale. You may be refunded or receive a web credit depending on the circumstances and the length of time since purchase. Any original postage costs will not be applicable for refund after 30 days.
Goods that have been used* fall outside of this guarantee and cannot be returned unless deemed faulty. By using the product you have accepted the goods and you will need to refer to your warranty terms.
*(Please note the following:
- Clothing should not be washed until you are sure that you are going to keep the product. Please try the items on but do not wash them. Washed items will be classed as used.
- Items that require water / formula to work also will be classed as used if water / formula is put into the machine. Please make sure that you wish to keep the item before using it.
- These items cannot be returned once they have been used unless they are deemed faulty).
